FAQ

ORDERS

My product arrived damaged. Can I return it?
If your product arrives damaged you can bring it to your nearest location and we can assess the product and exchange it for another item. In the case we are not located near you, you can mail the product to us and we will assess the damage and refund it back to the original card. Please note that it is the customer's responsibility to pay for the return label.

Can I update or edit my order?
Unfortunately we aren't able to edit orders once they are placed.

I can't complete my transaction because an item in my cart is pick up only.
At this time we are unable to process carts that have both pick up in store items and items to be shipped. Please do separate transactions to proceed with your order.

 

SHIPPING

Where do you ship to?
We currently only ship orders within Canada.

How much do you charge for shipping?
Shipping is free for orders over $100. For orders under $100, we charge a flat rate of $12 within Canada.

I ordered in store pick up, when will it be ready?
In store pick up orders are ready in approximately 5-10 business days. You will receive an email when your order is ready for pick up.

How do I track my order?
Once your order is placed, you will received a confirmation email and another email with the tracking information once we have shipped it out.