FAQ

ORDERS

My product arrived damaged. Can I return it?
If your product arrives damaged, you can bring it to your nearest location and we can assess the product and exchange it for another item. In the case we are not located near you, you can mail the product to us and we will assess the damage and refund it to the original card. Please note that it is the customer's responsibility to pay for the return label.

Can I update or edit my order?
Unfortunately, we aren't able to edit orders once they are placed.

I can't complete my transaction because an item in my cart is pick up only.
At this time we are unable to process carts that have both pick up in-store items and items to be shipped. Please do separate transactions to proceed with your order.

 

SHIPPING

Where do you ship to?
We currently only ship orders within Canada.

How much do you charge for shipping?
Shipping is free for orders over $125. Orders under $125 will be automatically calculated following carrier rates.

I ordered in store pick up, when will it be ready?
In-store pick-up orders are ready in approximately 1-3 weeks, depending on item availability. You will receive an email when your order is ready for pick up.

How do I track my order?
Once your order is placed, you will receive a confirmation email and another email with the tracking information once we have shipped it out.

 

RETURN POLICY

Website Purchase Returns
All purchases made on our website are final sale. While we make sure to package your items with care, we cannot guarantee the condition upon arrival. No refunds will be offered under any circumstances. 

In-Store Purchase Returns
Purchases made in person at one of our storefronts will be eligible for an exchange or store credit within 30 days of purchase with proof of purchase. We do not offer refunds. 

TCG (Pokemon, Magic the Gathering, etc), single-issue comics, food items, Anime Figures, Blind Box/Bags, and mystery Funko Pops are all Final Sale.